Terms of Service

SlabPilot is operated by Jaxon Blackburn, trading as SlabPilot. By creating an account or using SlabPilot you agree to these terms, and continued use means you accept them. You are contracting with Jaxon Blackburn. If you use SlabPilot on behalf of a business, you agree on its behalf.

The service

SlabPilot is software that helps businesses track trading cards sent for grading and share status updates with their customers. SlabPilot is not a grading company, does not handle physical cards, and is not affiliated with PSA, CGC, SGC, Beckett or any other grading company.

Your account

Keep your sign-in details secure. You are responsible for activity under your account and for the accuracy of the records you enter.

Subscriptions and billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund terms are set out in Paddle's Buyer Terms. Paid plans are billed in advance on a recurring basis. Plans renew automatically until cancelled. You can cancel at any time; access continues until the end of the paid period. Prices may change with advance notice.

Acceptable use

• Do not use the service for unlawful, fraudulent or misleading activity.
• Do not attempt to access another business's or customer's data.
• Do not interfere with or reverse engineer the service.

Intellectual property

Jaxon Blackburn retains ownership of the SlabPilot service, software, documentation and branding.

Service level

We work to keep SlabPilot available but do not guarantee uninterrupted or error-free performance.

Your data

You own the records you enter. You give us permission to host and process them only to provide the service. See our Privacy Policy.

Responsibility for cards

The business using SlabPilot remains fully responsible for the physical cards, its dealings with customers and grading companies, and any losses, damage or disputes. Status information and estimated dates are provided as entered and are not guarantees.

Disclaimers and liability

The service is provided "as is". To the fullest extent allowed by law, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim.

Termination

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the service at any time.

Changes

We may update these terms and will change the date above when we do.

Contact

Email stratwellbusiness@gmail.com.